In recent years, governments worldwide have made significant strides in the digitalisation of the public sector, accelerated by the challenges posed by the COVID-19 pandemic. Despite these advancements, many obstacles remain. Today, the focus is on harnessing digital technologies to better meet the needs of citizens — creating efficiencies to deliver more value for taxpayers' money; providing tailored, accessible and inclusive public services; and improving communication and engagement with citizens.
The importance of these efforts cannot be overstated. Enhanced government efficiency and effectiveness are crucial, but the trust citizens place in their governments is equally important. Trust in government is a key factor in the success of digital initiatives. Conversely, while OECD data from 2023 shows that only 39% of people have moderately high or greater trust in national government, reliable, responsive and fair public services can enhance trust in government.
Artificial intelligence (AI) is becoming a significant component of the digital government journey, offering substantial benefits in various areas such as automation, anomaly detection and improved decision making. For example, AI-powered chatbots are being used to answer citizen queries and assist with form filling. In disaster management, AI is helping to anticipate natural disasters and speed up response efforts. In tax administration, AI is being used for fraud detection. Overall, the use of AI in government can improve government productivity, responsiveness and accountability.
However, AI adoption in government trails behind that of the private sector. Governments face unique contexts and challenges that hinder the rapid uptake of AI, including skills shortages, outdated legacy systems, data availability and a financially constrained environment, as well as higher requirements regarding privacy, transparency and representation of various groups.
In this fast-paced digital landscape, learning from experience is the best way to make progress. While AI maturity is not yet prevalent in governments, there are many examples of AI applications from which lessons can be drawn. The OECD is committed to supporting governments on their AI journey by facilitating the sharing of experiences and insights. This report, built on the analysis of dozens of governance approaches and 200 AI use cases, extensive research and discussions with governments serves as a foundation for an ongoing workstream on "Governing with AI" (https://oecd.ai/gov). It aims to provide governments with the necessary elements for effective AI use and to identify areas where AI is having an impact and where gaps remain. Future efforts will build on the growing evidence base of policies and use cases, seeking to further assist governments putting in place the enablers, guardrails and engagement mechanisms needed for a strategic and trustworthy approach to AI.
The OECD acknowledges the efforts of many countries in accelerating the adoption of AI in government beyond the data and insights analysed for this report. Their examples have been instrumental in shaping our understanding of AI's role in transforming government.
This report is part of the OECD Horizontal Project on Thriving with AI: Empowering Economies and Societies. Daqui.
The importance of these efforts cannot be overstated. Enhanced government efficiency and effectiveness are crucial, but the trust citizens place in their governments is equally important. Trust in government is a key factor in the success of digital initiatives. Conversely, while OECD data from 2023 shows that only 39% of people have moderately high or greater trust in national government, reliable, responsive and fair public services can enhance trust in government.
Artificial intelligence (AI) is becoming a significant component of the digital government journey, offering substantial benefits in various areas such as automation, anomaly detection and improved decision making. For example, AI-powered chatbots are being used to answer citizen queries and assist with form filling. In disaster management, AI is helping to anticipate natural disasters and speed up response efforts. In tax administration, AI is being used for fraud detection. Overall, the use of AI in government can improve government productivity, responsiveness and accountability.
However, AI adoption in government trails behind that of the private sector. Governments face unique contexts and challenges that hinder the rapid uptake of AI, including skills shortages, outdated legacy systems, data availability and a financially constrained environment, as well as higher requirements regarding privacy, transparency and representation of various groups.
In this fast-paced digital landscape, learning from experience is the best way to make progress. While AI maturity is not yet prevalent in governments, there are many examples of AI applications from which lessons can be drawn. The OECD is committed to supporting governments on their AI journey by facilitating the sharing of experiences and insights. This report, built on the analysis of dozens of governance approaches and 200 AI use cases, extensive research and discussions with governments serves as a foundation for an ongoing workstream on "Governing with AI" (https://oecd.ai/gov). It aims to provide governments with the necessary elements for effective AI use and to identify areas where AI is having an impact and where gaps remain. Future efforts will build on the growing evidence base of policies and use cases, seeking to further assist governments putting in place the enablers, guardrails and engagement mechanisms needed for a strategic and trustworthy approach to AI.
The OECD acknowledges the efforts of many countries in accelerating the adoption of AI in government beyond the data and insights analysed for this report. Their examples have been instrumental in shaping our understanding of AI's role in transforming government.
This report is part of the OECD Horizontal Project on Thriving with AI: Empowering Economies and Societies. Daqui.
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