«Growing the
Productivity of Government Services
Patrick Dunleavy,
London School of Economics and Political Science, UK and Leandro Carrera,
Pensions Policy Institute, King’s College, UK
Productivity is essentially the ratio of
an organization’s outputs divided by its inputs. For many years it was treated
as always being static in government agencies. In fact productivity in
government services should be rising rapidly as a result of digital changes and
new management approaches, and it has done so in some agencies. However,
Dunleavy and Carrera show for the first time how complex are the factors
affecting productivity growth in government organizations – especially
management practices, use of IT, organizational culture, strategic
mis-decisions and political and policy churn».
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